“They gave my mother confidence and reassurance”
Dear Lifestar Medical
I am writing to convey our thanks to Lifestar and in particular Cy and Natalie who provided a first class service to my mother yesterday when they transported us to Treliske and back.
They were very professional in their approach to my mother who is frail and they are obviously very skilled in what they do, making a difficult job look easy. They gave my mother confidence and reassurance carrying her downstairs in the carry chair and back again. Nothing was too much trouble and they were patient, caring and gave her time even at the end of a busy day when we returned home at around 8.30 p.m.A job very well done.
“He actually managed to enjoy the drive thanks to them and that's saying something when he was so ill!”
In the meantime, I do hope you won't think it inappropriate if I add a note from a personal perspective. My very elderly Dad was taken in to Treliske on New Year's Eve when his failing heart took a turn for the worse. The upshot was that he had to be moved to Derriford and the heart unit there where he has been cared for some years now. I believe it may have been one of your teams that took him on that journey. Dad's name is Mike Mitchell and he was at that stage a very sick man, but he keeps telling us how kind the team were who drove him from Truro to Plymouth. He actually managed to enjoy the drive thanks to them and that's saying something when he was so ill! If it was your staff, please would you pass on the heartfelt thanks of our family, and praise and thanks from Dad? He eventually had no choice but to go in for Open Heart surgery and the replacement of three valves - quite something at the age of 88. Somehow he survived (he's a fighter) and is now back at Fowey Hospital for a long recovery period. I might add he keeps mentioning your team now because he did not enjoy the same kindness on the journey from Derriford to Fowey.
Thanks Dave and all good wishes,
Cornwall Hospice Care
I just wanted to thank you very much for mums transfer from Cornwall to Poole on Monday. Your team was fantastic. I was not there when she arrived but my brother was and he described the crew as "absolutely brilliant". Even mum, who complains about everyone said how kind and caring they were.
Thank you again. You clearly have a very efficient, high quality business of which you should be very proud and I would not hesitate to recommend you again.
Thanks again and have a good weekend.
Partner, Compliance Officer for Legal Practice.
From Lanhydroc Horse Trials
Your whole service looked very professional and smart, vehicles and people.